The State Interests and Governance Authority (SIGA) has commended Metro Mass Transit Limited (MMTL) for integrating an automated electronic ticketing and payment system into its operations to boost revenue generation.
SIGA was particularly impressed when they were introduced to the electronic payment systems of the company, with officials having first-hand experience with how the system operates by giving real-time information about trips, revenue, fuel usage, and passenger manifest.
“This thing that you have done, in the next two years will increase revenue. So, I am really impressed”, noted Charles Frimpong, Senior Officer of the Planning, Monitoring & Evaluation Department, SIGA.
Despite the commendation, SIGA implored management of MMTL to improve on its marketing strategy and parcel packaging to attract more customers.
SIGA made these observations when a team from its Planning, Monitoring & Evaluation Department paid a working visit to the Head Office of MMTL on Thursday, February 6, 2025.
The visit was to assess the company’s electronic ticketing and payment systems, the potential risks associated with them and the measures put in place to mitigate them.
The two-member delegation from SIGA, Grace Baffoe-Korang, Senior Officer, Planning, Monitoring & Evaluation Department and Charles Frimpong, was welcomed by the Deputy Managing Director, Operations & Technical, Richard Osei Bamfo, and other management members of the company, including Margaret Amponsah, Human Resource Manager, Simon Quaye, Information Technology & Business Planning Manager, Stephen Yeboah, Administration Manager, Ebenezer Marfo, Assistant Traffic Operations Manager, Ebenezer Allotey, Technical Manager.
Mr. Simon Quaye, Information Technology & Business Planning Manager, took the delegation through the operations of the company, including its automated electronic ticketing and payment systems – Icon Transport Management System (ITMS) and Tap n Go payment platform deployed and the impact they have on the business.
They were also taken to the operations room of the automated electronic ticketing and payment systems at the Kaneshie Bus Terminal to have first-hand experience of how these systems operate.
MMTL, being the market leader in the delivery of transport services introduced the Icon Transport Management System (ITMS) and Tap n Go payment platform into its operations to boost revenue generation, eliminate ticket malpractices and the human interface in its operations.
It was also meant to improve efficiency by generating real time information for decision making, ensure transparent accountability, make cash payments easier for passengers and reduce printing cost for paper tickets and other stationary.
Furthermore, the automated electronic management systems seek to eliminate fake currencies, ensure standardization of transport fares, eliminate the difficulties associated with getting change while minimizing robbery against cars and passengers.
The delegation from SIGA, having experienced the deployment of the automated electronic ticketing and payment systems urged management of MMTL to scale-up their marketing strategy to attract more customers.
“This innovation is incredible but the public does not know much about it. You need to market your electronic ticketing and payment systems well”, said Grace Baffoe-Korang.
